March Legend offers drop shipping directly to customers or reduced shipping arrangements (some restrictions may apply) to most street addresses in the continental United States, excluding APO and P.O. Box addresses. We use USPS, curbside standard freight, and in-home white glove delivery for shipping. If you order custom furniture, please measure all doorways to ensure it fits through. Once your order leaves our workshops, the remaining shipping time is beyond our control. While we do our best to ensure your furniture arrives in great condition, damages can occur during transit. Please inspect your furniture upon arrival and refuse any damaged items for a timely repair or replacement. As a courtesy, we make shipping arrangements with experienced white glove or standard freight companies, but we are not responsible for shipping charge increases or shipping charges in or outbound. Shipping and return shipping charges are non-refundable. If your furniture arrives damaged or defective, please get in touch with us immediately and note all details, including specific damage or defects, on the bill of lading. We may ask for photos to expedite a remedy. Please keep in mind that a return for repair or replacement may take up to 3 to 8 weeks, depending on the severity of the problem. Our furniture undergoes a rigorous inspection by March Legend before shipping and again by our white glove delivery personnel before accepting the furniture for outgoing shipments.